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        1. 起点帮助中心

          注册与登录

          1.   什么是起点账号
          起点账号是您在使用起点网站及起点读书APP的重要身份标识,注册账号后,您可登录进行VIP升级、管理书架、充值并阅读付费章节等操作。 

          2.   如何注册起点账号
            您可以通过首页注册帐号进入注册页面。有2种注册方式:手机号注册及邮箱注册;

          3.   起点昵称是否可以修改
          新用户注册成功后,起点会自动分配一个“书友”+数字的随机昵称,您可以进行修改,方法如下:
          1) 在正确填写注册信息提交后,可在新手导航页面中进行昵称修改。
          2) 在首页右上方登录帐号密码→点击自己的“昵称”跳转至用户主页→点击用户信息下方的“设置”→点击个人资料昵称旁的“修改昵称”→按要求填写昵称→点击“保存”即可。
          3) 昵称设置之后以付费(10000起点币)的方式每隔三个月再次进行修改。修改方式:在个人中心点击个人头像,进入信息修改页点击修改。

          4.    为什么会提示“账号被锁定”
          账号在本归属地正确登录后的短时间内,禁止该账号在非归属地进行登录认证。请确认该账号是否是短时间内在其他地方登录过,如果情况属实请稍后再试。

          5.   忘记起点账号、密码如何找回?
          在登录框点击右下角“忘记密码”进入找回申请页面。  

          您可以选择安全手机、安全邮箱、密保问题来自助找回;或者提交帐号注册信息和个人资料进行人工申诉找回,人工申诉找回处理时间是2个工作日内(节假日顺延)。已绑定过安全手机或是安全邮箱的用户,仅支持通过已绑定的安全手机或是安全邮箱进行账号找回。

          1) 通过手机号找回(需要账号有绑定过手机)
          通过绑定手机接收验证码,设置新密码后,即可找回密码成功,简单便捷。

          2) 通过电子邮件找回(需要账号有绑定过邮箱)
          通过绑定邮箱接收邮件,点击“重置密码”链接,在跳转的新页面上重设即可找回密码成功。

          3) 通过密保问题找回(需要账号有设置过密保问题)
          若之前有设置过密保问题的用户,未绑定安全手机和安全邮箱的用户可以直接通过填写3问3答的密保,并设置新密码,即可直接密码找回成功。

          4) 账号申诉(适合没有绑定过手机、邮箱、设置过密保问题的用户)
          通过安全中心账号申诉找密码,需要用户填写一系列可以证明自己是账号所有人的信息,信息填写越多越准确,那么找回的几率就越大。目前需通过人工审核,审核时间为2个工作日(节假日顺延)。审核结果可在“查询申诉结果”处查看,也可通过页面填写的联系方式知晓审核结果。

          TIPS:账号申诉中注册地点、身份证照片上传、最后一次登录时间是必填项,请按要求配合填写,可以提高您的找回几率 。

           

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